Business Manner Trainings

Business Manner Trainings

1. Business Manner Trainings

We provide original, culturally appropriate courses based on the world-standard omotenashi spirit and manners of Japanese airlines to develop capable staff. Training improves both customer satisfaction (CS) and employee satisfaction (ES).

  • ✓ Business Manner/Appropriate business appearance and impressions
  • ✓ Etiquette for service workers
  • ✓ Party manners/Business meal manners

< ex.1 > 1-Day Course for retail store managers
< ex.2 > 1-Day Cinderella Course for Thai working women

< ex.1 > 1-Day Course for Retail stores’ managers

« Aims »

  • To understand the ideal hospitality mind to perceive all customers’ expectations and provide appropriate service applying Japanese omotenashi.
  • To understand and perform efficient business manners as a shop manager, and be a good example to others.

« Curriculum »

  1. Orientation
    • CS and ES
    • Customers’ service expectations
    • The expected role and performance of shop managers
  2. Business manners for shop managers
    • The importance of first impressions
    • Important tips for business manners
    • Dealing with various situations
  3. Developing higher quality service
    • Review of service basics
    • Role-play activities
    • Effective instructional methods
    • Teaching practice
  4. Creating an ideal service environment
    • Conversation technique: stroking

< ex.2 > 1-Day Cinderella Course for Thai working women

Participants acquire the fundamentals of world standard business manners.
We have three courses: 1-day (7hrs.) , half-day (3hrs.) and a regular monthly open course.

« Aims »

  • Learn the basics of key business skills to become an efficient business person.
  • Understand the importance of business manners and become able to respond effectively.

« Curriculum »

  1. Orientation
    • The importance of business manners in a company
  2. The five basic factors of business communication
    • How to give a good first impression to seize business opportunities
  3. Efficient manners/performance to enhance customers’ satisfaction
    • Basic business performance and manners
    • Advanced business performance and manners
  4. Working effectively
    • PDCA to develop planning ability
    • Receiving instructions and reporting
    • The importance of reporting, informing and consulting (HO-REN-SO)
  5. Etiquette in the work place
    • Review of basic rules at work
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